We will exchange any defective item, or offer store credit if the item is no longer available.
If an item is received as a gift and is unwanted or duplicated, we can offer store credit with the returned item, as long as the item is returned in the same condition.
Shipping records is inherently risky but you can be assured we know what we're doing - I was the mail-order guy at a record store in the mid-90s and have been sending records ever since, without a single complaint involving goods arriving damaged. The other charges were never proven! :-)
Using the courier service we do, there is now even less chance of items being damaged in transit. Damaged boxes should be refused when they arrive. We will replace any items once returned to Strangeworld.
Shipping costs are non-refundable.