We process orders as fast as we can and use a courier service (Australia Post if the order is under 500 grams) who collect the next business day and provide updates to the status of your order. Please be mindful that we do not work 24 hours, orders placed later in the day/evening do not guarantee shipping the next day.
The courier companies cannot deliver to PO Boxes - please provide a home, business or place of work address. For the best chance at first delivery attempt success, provide any additional instructions: leave at front/back door, leave with reception, signature on delivery required, leave down side of house under skate ramp, etc. Expect delivery within 1-5 days (regional/remote sometimes slightly longer) from courier pickup (which you will receive via email notification). If you do not receive a shipping notification a week or more after ordering, please feel free to contact us.
If you placed a pre-order, the release date can be found on the product page. Please be patient as delays can happen at the pressing plant. We ship all pre-orders as soon as we receive the stock.
Why no shipping to Australian PO Boxes?
We can ship to PO Boxes if sending one LP (or 7") under 500 grams. Over that weight, we use a courier service that allows us to offer much cheaper shipping (and free for $125 orders) than would normally be the case - the only downside being NO DELIVERY to PO Boxes. If you really must utilise a PO Box, please contact us.
How much is postage?
It depends on where you live and total weight. One LP can be shipped anywhere within Australia for $10.25 if under 500 gram weight.
NOTE: on Sept 30th, 2019 Australia Post raised the price substantially for under 500 gram parcels
General rule of thumb is the more you order, the less per item you pay. In fact, order $125 worth of goods and pay ZERO postage.
Is postage automatically calculated?
Yes, you can get a shipping estimate on the shopping cart page. Once you are ready to place your order, proceed to checkout and the price of postage will be displayed on the order confirmation page.
Can I pick up my order instore?
Absolutely. It should appear as the default option once your contact and shipping info is entered.
Opening hours (please call Tue as we're often there, working...) can be found here or our Facebook page.
Can I order from overseas?
Sure. New Zealand customers can order via the website.
Please note, these shipping rates (in Australian Dollars) are for one standard LP, under 500 grams:
UK / EU $25
Any PayPal / VISA / MCard fee is still to be added to the advertised price of the records you're purchasing. This will be added when we request shipping payment.
Why are shipping rates so high for overseas orders?
We are just as bummed about it as you are but we do offer the option of building orders. The larger your order gets the less painful the overseas shipping rates. At checkout choose “Overseas order - Final cost TBC” as your shipping option. Your records and invoice will be set aside, and we will continue to do this with future orders you make. When you are ready to have your package shipped send us an email and we will get back to you with a shipping total. Once the shipping payment is received your order will be sent out and an email sent, notifying you of the shipping. We will not and do not add any extra charges to shipping costs but will include PayPal's 3.6% fees in the quoted shipping cost (see Can I order from overseas? above).
Where do I find you? How do I get in contact?
519 Brunswick Street, Fitzroy North
P: 03 9416 1662
E: strangeworldrecs [at] gmail [dot] com
The #11 tram from the city heading north brings you within 50 metres of the store.
Catch the #11 from Collins St - it travels along Brunswick St, taking you across Alexandra Pde, get off at the next stop (#19) just outside the Lord Newry Hotel..
Check the Our Record Store page for a map and hours of opening.
Is the store wheelchair accessible?
Totally, and spacious enough to navigate around. There's a low, raised step (30-40mm high) at the front of the store and polished concrete. We also have a safety step to help with browsing the upper record racks. The safety step can be grabbed from under the Garage Rock crates.
What's this about free shipping?
All orders that reach $125 ship free within Australia or can be picked up.
Can you hold stock?
Once an item is available in the website, it can only be held if purchased.
Select PICKUP from the shipping options (once you have entered your postcode) and we'll pull the item from stock. We've had to implement this policy in order to prevent inventory errors and customers who flake on us.
What if you've sold out of the items I've ordered?
We do our best to keep our online inventory accurate, but discrepancies may occur. We will notify you of items we are out of. In the very unlikely event of this being a large portion of your order, we will hold those items we have and await further instructions. If we're only missing one item, we'll ship what we have and provide a refund for the missing item.